Membership Policies

The Y is here to give everyone a great membership experience. We’ve adopted these policies to keep you healthy, confident, safe and secure.

CHECK-IN PROCEDURES

All members must present their membership card at the Member Service desk prior to gaining entry into any of the YMCA’s facilities. The member service representative will:

  • Swipe your membership card for entry.
  • Issue towels for those who have purchased the service.
  • Sign out equipment such as basketballs, weight belts, racquetball equipment.

TOWEL SERVICE

You can add towel service to your Adult or Family membership for $60/year or $5/month on automatic withdraal. Each adult member who purchases the service gets one towel daily. Towels can also be “rented” for $.50 per towel.

LOCKERS

Please bring a padlock to secure personal items in provided lockers and remember to remove your lock at the end of your daily visit. The Y is not responsible for lost or stolen items. Adults may purchase small kit lockers for $5/month or $60/year.

LOCKER ROOMS

All locker rooms are located on the first floor of the Downtown YMCA. Male and female members may use the appropriate gender-designated locker rooms. The Family locker room is open to members of either gender. All locker rooms meet the guidelines set forth by the Americans with Disabilities Act and are accessible to everyone.

REFUNDS

It is not the Y’s policy to refund membership fees. Memberships may be frozen for limited periods of time if a physician certifies that a person is physically unable to use the Y.

SUGGESTIONS/COMMENTS

Your suggestions and concerns are always welcome. Please feel free to contact any of our staff to ask questions as well as to make suggestions by way of comment cards at each location. If you have a specific concern which has not been resolved by our member service staff, please feel free to contact the Membership Director.

SPECIAL NEEDS

The YMCA provides opportunities for people with physical and mental disabilities to participate in our programs. So that we may provide a positive experience, please contact the Y about any accommodations needed for participation.

DROP-IN CHILD WATCH

Drop-In Child Watch is available at both the Downtown and Y-Zone locations for children of YMCA members while parent(s) are on the premises. This is a free service for those with a Family membership and $1/hour/child for adult members. Our downtown child watch area is located next to the Wellness Center, across the hall from the Locker Rooms. Our Y-Zone child watch area is located off the lobby. Open to children age 6 months (and sitting-up) to age 8.

  • Downtown Drop-In Hours: Mon-Fri: 9 a.m.-1 p.m., Mon-Thur: 4-7:30 p.m.; Sat: 8-11:30 a.m.
  • Y-Zone Drop-In Hours: Mon, Tues, Thurs: 9 a.m. - 11 a.m. & 4:30 p.m. - 7 p.m., Wed: 4:30 p.m. - 7 p.m., Sat: 9:30 a.m. - 11:30 a.m.

CHILDREN & SUPERVISION

At the YMCA Downtown, youth members ages 8 and under must be accompanied by a parent or guardian at all times. Youth members age 8 to 11 may use the Youth Factory without a parent/guardian, as long as their parent or guardian remains in the facility.

At the Y-Zone, children ages 10 and under must be accompanied by a parent/guardian at all times.

YOUTH FACTORY (members only)

The Youth Factory is a secure program area for our youth members.

  • Hours:
    • School Year: Mon-Fri, 3-8PM; Sat, 9AM-3PM
    • Summer Hours: Mon-Thurs, 9AM-7PM; Fri, 10AM-7PM, Sat 9AM-3PM
  • Youth members under age 8 must be accompanied and supervised by a parent/guardian at all times.
  • Youth members age 8 to 11 may be without a parent/guardian, but the parent/guardian must remain in the building.
  • Youth members age 12+ may be in the Youth Factory without a parent/guardian.
  • Adults are not allowed in the Youth Factory without their child(ren).
  • Adult members and SilverSneakers may use the Youth Factory daily from 9 a.m. to 1 p.m.
  • All equipment including video and computer games will be handled and distributed by Youth Factory staff.

CORPORATE MEMBERSHIP

The YMCA is very proud of the many companies who invest in the good health of their employees through endorsing and supporting the YMCA Corporate Membership program. Please contact the Membership Director if interested in Corporate Membership.

MEMBERSHIP STATUS CHANGE

If your membership information (address, phone, email) changes, please notify the Member Service desk.

ACCIDENTS

Please contact a YMCA staff person immediately if there is an accident, injury or unusual incident. We are here to assist you.

PARKING AT THE YMCA DOWNTOWN

The YMCA parking lot is on the corner of West Washington Street and the Columbus Innerbelt, next to Burger King. Please park in the Y lot or at the parking meters surrounding the Y. Please DO NOT park at Rite Aid, Eat ’n Park, Haney’s or behind the Y. Vehicles may be towed at owner’s expense.

CAR COMPANION

Any member, participant, or employee who would like someone to accompany them to their car (Monday-Friday evenings) may stop at the member service desk. We will have one of our staff walk you to your car. Please do not hesitate to ask for this assistance as we are here to make your experience with us a pleasant one!

INSURANCE

The Y does not carry accident insurance on its members or participants. All expenses incurred in the treatment of injuries due to accidents will be the responsibility of the participant or their own insurance carriers.

LOST AND FOUND

Lost items which are found and turned into the Y are kept at the Member Services desk for a two week period. If you lose something, please check at the Member Service desk. The Y is not responsible for lost or stolen items.

MEDICAL CHECK-UPS

A pre-participation medical check-up and an annual medical evaluation are strongly recommended for participation in YMCA physical activities.

WHAT TO WEAR

You must wear athletic shoes in all physical activity areas. Please do not wear street shoes on wellness equipment. Snow and salt during inclement weather can ruin the equipment. Wear comfortable clothing such as t-shirts, sweats and sports tops.  Swimsuits must be worn in the pool. Infants who wear diapers must wear disposable swim diapers with a swim suit.

WHAT NOT TO WEAR

Please do not wear jeans or restrictive clothing. No cutoffs or street clothing are permitted in the pool. Please do not wear jewelry that can get caught in the machines. Jewelry may not be worn in the pool.

GUEST PASSES

We are a members-only organization; however, we welcome guests of our members. Each adult member has an unlimited number of guest passes to use throughout the year. Adult members (18+) must accompany their guest throughout the facility during each visit. Guests should bring photo i.d. and are permitted to use the Y three times, after that they are welcome to become members if they would like to continue to use our facilities.  Any prospective member who tours our facilities with a Y team member will be issued a one-time pass to try the Y.

WELLNESS CENTER/FREE WEIGHT ROOM

Please stay hydrated while you exercise. You may bring a water bottle, use our water fountains or purchase beverages from our vending machines. You must be at least 15 years old to use the Wellness Center and Free Weight Room. Youth members ages 12-14 (No Exceptions) are permitted to use the Wellness Center and Free Weight Room with a parent/guardian member at these times:

Mon-Fri: 7 to 8 p.m.
Sat: 8 a.m. to noon

MY Y ALERTS

To recieve text alerts:

  • To receive general membership alerts (closings/schedule changes to pool, wellness centers, building): Text YMCAMEMBER to 84483
  • To receive pool/aquatic alerts (pool closings/schedule changes): Text YMCAPOOL to 84483
  • To receive fitness alerts (fitness class cancellations/changes): Text YMCAFITNESS to 84483
  • To receive gymnasium and racquetball alerts (gymnasium closings/changes): Text GYMNASIUM to 84483
  • To receive Y-Zone alerts (closings, cancellations, changes): Text YZONE to 84483
  • To receive childcare alerts (closings, cancellations, changes): Text YMCACHILDCARE to 84483
  • To receive summer camp alerts (closings, cancellations, changes): Text YCAMP to 84483

To recieve email alerts:

  • Go to www.rainedout.com
  • Type “New Castle YMCA” in the “Find Your Organization” search bar.
  • Under “Preferred Results,” click on New Castle YMCA.
  • Enter your email address in the area provided, check the “Agree to Terms of Service” box, and click “Start Signup.”
  • A validation code will be sent to your email address. Enter this code and click “Validate code.”
  • You may now choose from the list of available YMCA alert systems to which you can subscribe.

CODE OF CONDUCT

We expect persons using the Y to behave in a mature, responsible way and to respect the rights and dignity of others. Our Code of Conduct does not permit language or actions that can hurt or frighten another person, or that fall below the generally accepted standard of conduct. Incidents violating this Code of Conduct will be reported, and appropriate action will be taken to ensure the safety and comfort of our members and guests.Below are just a few inappropriate and unacceptable behaviors, which violate the conduct code:

  • Using or possessing alcohol or illegal chemicals on YMCA property or YMCA-sponsored programs.
  • Using any tobacco products on YMCA property including parking lots—we are a tobacco free environment.
  • Carrying or concealing a weapon or device or object that may be used as a weapon.
  • Harrassment or intimidation by words, gestures, body language, or any type of menacing behavior.
  • Physical contact with another person in an angry, aggressive or threatening way.
  • Verbally abusive behavior, including angry or vulgar language, swearing, name-calling, or shouting.
  • Sexually explicit conversation or behavior; any sexual contact with another person.
  • Inappropriate, immodest, or sexually revealing attire.
  • Theft or behavior that results in the destruction or loss of property.
  • Loitering within or on the grounds of the YMCA.
  • Cell phone and/or camera usage is NOT permitted in any of our locker rooms at any time.
  • The New Castle Community YMCA reserves the right to deny or cancel membership of any person at any time.

YMCA CHILD ABUSE PREVENTION CODE OF CONDUCT

In order to protect YMCA staff, volunteers, and program participants-at no time during a YMCA program may a staff person be alone with a single child where they cannot be observed by others. As staff supervise children, they should space themselves in a way that other staff can see them.

  • Staff should never leave a child unsupervised.
  • Restroom supervision: Staff will make sure the restroom is not occupied by suspicious or unknown individuals before allowing children to use thefacilities. Staff will stand in the doorway while children are using the restroom. This policy allows privacy for the children and protection for the staff (not being alone with a child). If staff is assisting younger children, doors to the facility must remain open. No child regardless of age should ever enter a bathroom alone on a field trip. Always send children in pairs, and whenever possible, with staff.
  • Staff should conduct or supervise private activities in pairs-diapering, putting on bathing suits, taking showers, etc. When this is not feasible, staff should be positioned so that they are visible to others.
  • Staff should not abuse children including:
    – Physical abuse-strike, spank, shake, slap;
    – Verbal abuse-humiliate, degrade, threaten;
    – Sexual abuse-inappropriate touch or verbal exchange;
    – Mental abuse-shaming, withholding love, cruelty;
    – Neglect-withholding food, water, basic care, etc.
    Any type of abuse will not be tolerated and may be cause for immediate dismissal.
  • Staff must use positive techniques of guidance, including redirection, positive reinforcement and encouragement rather than competition, comparison, and criticism. Staff will have age appropriate expectations and set up guidelines and environments that minimize the need for discipline. Physical restraint is used only in pre-determined situations (necessary to protect the child or other children from harm), is only administered in a prescribed manner and must be documented in writing.
  • Staff will conduct a health check of each child, each day, as they enter the Program, noting any fever, bumps, bruises, burns, etc. Questions or comments will be addressed to the parent or child in a non-threatening way. Any questionable marks or responses will be documented.
  • Staff will respond to children with respect and consideration and treat all children equally regardless of sex, race, religion, and culture.
  • Staff will respect children's rights not to be touched in ways that make them feel uncomfortable, and their right to say no. Other than diapering, children are not to be touched on areas of their bodies that would be covered by a bathing suit.
  • Staff will refrain from intimate displays of affection toward others in the presence of children, parents, and staff.
  • While the YMCA does not discriminate against an individual's lifestyle, it does require that in the performance of their job they will abide by the standards of conduct set forth by the YMCA.
  • Staff must appear clean, neat, and appropriately attired.
  • Using, possessing, or being under the influence of alcohol or illegal drugs during working hours is prohibited.
  • Smoking or use of tobacco in the presence of children or parents during working hours is prohibited.
  • Profanity, inappropriate jokes, sharing intimate details of one's personal life, and any kind of harassment in the presence of children or parents is prohibited.
  • Staff must be free of physical and psychological conditions that might adversely affect children's physical or mental health. If in doubt, an expert should be consulted.
  • Staff will portray a positive role model for youth by maintaining an attitude of respect, loyalty, patience, courtesy, tact, and maturity.
  • Staff may not be alone with children they meet in YMCA programs outside of the YMCA. This includes babysitting, sleepovers, and inviting children to your home. Any exceptions require a written explanation before the fact and are subject to administrator approval.
  • Staff is not to transport children in their own vehicles.
  • Staff may not date program participants under18 years of age.
  • Under no circumstances should staff release children to anyone other than the authorized parent, guardian, or other adult authorized by the parent or guardian (written parent authorization on file with the YMCA).
  • Staff is required to read and sign all policies related to identifying, documenting, and reporting child abuse and attend trainings on the subject, as instructed by a supervisor.
  • Staff will act in a caring, honest, respectful, and responsible manner.

RIGHT TO DENY ACCESS/MEMBERSHIP

The protection of members and guests who are participating in programs or are using YMCA facilities is of paramount concern to the staff of New Castle Community YMCA. Therefore, we reserve the right to deny access or membership to any person who:is a registered sex offender; has plead guilty to or been convicted of any crime involving sexual abuse;has plead guilty or been convicted of any crime against persons such as child, spousal, or parental abuse;has plead guilty to or been convicted of any offense relating to the sale or transportation of illegal narcotic, habit forming, or dangerous drugs;is presently clearly under the influence of intoxicating beverages or behavior modifying drugs.